Debt Collection

The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.

• Lot 1 - Live, vulnerable & leaver FA · £14,160,648 · active
• Lot 2 - BPO Outbound service (1) · £5,481,359 · active
• Lot 3 - Trace & collection final debt (1) · £2,959,324 · active
• Lot 4 - Tertiary & Reconnect (1) · £20,553,617 · active
• Lot 5 – Probate services/deceased (1) · £399,316 · active

Check the original notice for each lot’s scope, eligibility and deadline.

• 9 Sep 2026 · Opportunity published
• 11 Sep 2026 · Notice updated
• 11 Sep 2026 · Notice updated